Privacy Policy

Effective Date: 2/14/2025

1. Introduction

La Colmena Cooperative ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.lacolmenacoop.com (the "Site"). By accessing or using our Site, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, which you voluntarily provide to us when you register on the Site, place an order, or contact us.

  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and pages you have viewed directly before and after accessing the Site.

  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we collect when you purchase, order, return, exchange, or request information about our services from the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

  • Process and manage your orders.

  • Deliver the products and services you request.

  • Manage your account and provide you with customer support.

  • Send you administrative information, such as updates, security alerts, and support messages.

  • Respond to your inquiries and fulfill your requests.

  • Improve our Site and services.

  • Monitor and analyze usage and trends to enhance your experience.

  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Policy for Children

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and Correction: You may request access to the personal information we have about you and request that we correct or update it.

  • Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions.

  • Opt-Out of Marketing Communications: You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in each email or by contacting us directly.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

La Colmena Cooperative
1901 W Walnut St,
Santa Ana, CA 92703
Email: community@lacolmenacoop.com